Pinnacle has announced that David Thorpe has joined the consulting group as its new commercial director.
The appointment comes after two years of rapid client and company growth. David will head up the client account management function, looking to drive continued performance and cost improvements for clients through the sale and delivery of managed services and Pinnacle software solutions.
He will also oversee an overhaul of account management processes and systems, and lead the product development board, serving as that critical interface between client and vendor to ensure solution needs are being met.
Pinnacle’s Mike Bailey comments: “The appointment of David Thorpe comes at a strategically important time for Pinnacle. We have grown our business on the strength of our client partnerships, going beyond that initial project to see how we can help optimise systems and usage over the medium- to long-term.
With so much new business in hand, it’s more vital than ever that we build out our account management capability so we can stay fully invested in relationships and keep adding tangible value. David’s detailed knowledge of the legal industry and the challenges faced by law firms makes him an ideal fit – I have no doubt that he will be a huge asset to our organisation.”
David Thorpe has long been a leading name in legal technology. He spent 11 years between 1993 and 2005 as Thomson Reuters Elite EMEA General Manager, had spells at Pilgrim Systems and Aderant before joining Peppermint in 2012. Most recently he has been business development director at case management vendor slicedbread.