Almost every firm that Pinnacle is working with is looking to put in place automation, whether it is marketing automation, automation to speed up billing processes, integrating with external data feeds in the new business intake process, or using new…

Innovation—a word much bandied about by firms and vendors but also a word that means different things to different people. Some 15 years ago, in a previous life when working in the angel investment arena, I heard Simon Woodroffe speak.…

Most law firms need skilled resources to undertake part-time or intermittent activities within their business support functions.  The default solution is to make these tasks part of an individual’s role, rather than to entrust them to an external expert on…

Helping law firms get maximum value from their technology investments. That’s long been a Pinnacle mantra that’s informed all our consulting work.  But it goes beyond systems expertise, software development and data quality management to embrace quality training too. In…

The latest issue of Briefing is focused on innovation, a word which means different things to different firms. Some 15 years ago, in a previous life in the angel investment arena, I heard Simon Woodroffe, founder of YO! Sushi, speak.…

Christopher Young, who leads Pinnacle’s risk and BD practice, detects a switch of "P" priorities—moving on from "pandemic" to focus on "productivity"—and looks at the thinking and strategy firms are adopting for 2021. As 2021 gets properly going, there seems…

As 2021 starts, there seems to be a real focus on productivity and project management. It’s not just the government’s vaccination programme – law firms also appear to be on a concerted drive to improve productivity. This is manifesting itself…

By Christopher Young, Head of Risk and Business Development Practices, Pinnacle This article first appeared in Forefront IV 2020 Let’s talk risk and compliance. My observation would be that firms are doing a pretty good job of undertaking the risk…

In the November 2020 issue of Briefing Pinnacle's Head of Risk and BD Practice, Christopher Young looks towards risk management in 2021.   Within Risk & Compliance our observation would be that firms are doing a good job of undertaking…

Time for Business Development Tigers to roar By Christopher Young, Business Development Practice Lead, Pinnacle This article appeared in Forefront III 2020   Looking back on the first half of the year, it is amazing how our businesses have changed,…