Time for Business Development Tigers to roar By Christopher Young, Business Development Practice Lead, Pinnacle This article appeared in Forefront III 2020   Looking back on the first half of the year, it is amazing how our businesses have changed,…

In the latest edition of Briefing (September 2020), Christopher Young, Pinnacle's principal consultant and business development director asks is BD ready for the future? How will client and business development need to change? What are the skills that need to…

How to achieve CRM Success If there was ever a time to start making a success of your CRM this is it. Bob Beach, CEO Pinnacle US,  channels his inner physicist to explain why so many CRM projects start with…

Following on from the latest Briefing Tiger Team session, Christopher Young, Pinnacle's Head of Risk & BD Practices, on the impact of Covid-19 lockdown on business processes.   One of the most interesting takeaways for me from the finance Briefing…

Tony Pullman, Pinnacle’s head of business transformation,  asks what can we learn from this recent covid conflagration? As change professionals, we talk about the need to have a “burning platform” as the basis for any change initiative. This is because…

Financial Management in Covid Times It is probably fair to say that the expression “Cash is king” has never resonated more.  Business stakeholders are more demanding on the cash flow position, and in particular look for more predictability around receipts…

Starting a project or undertaking financial commitment to buy and implement some software without being clear about your end goal or what you expect to get by return on investment, feels like a crazy way to run a business or…

  Everything you always wanted to know about Data Quality Management In this five-post Q&A series we’ll  explore the concept of data quality management – what it is, why you need it and how to achieve it #1  What is…

A change of data. A change of direction.  The reality of successful business development. In the latest edition of Forefront Pinnacle's US and UK Practice Leads for Business Development Christopher Young and Bryan Austin reflect on the takeaways from the…

In his latest Briefing 'To the Point' column, Christopher Young argues for a rethink on business development, as firms continue to struggle to build successful key client programs. It’s time to move the focus away from historic data and to…