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How we improved a client’s support satisfaction rate by 140%

Posted on 26/03/202009/04/2020 by Katie

How we helped a UK top 50 law firm increase its support satisfaction rate from 40% to 96% Our client: A UK Top 50 law firm The project: We provided specialist staff under our managed services programme to back-fill a number of our […]

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How we improved a client’s support satisfaction rate by 140%

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