What does it do? Data Quality Monitor is a system-agnostic product that helps firms embed disciplined monitoring of data integrity across any of their systems. It’s an automated tool that lets you check Elite 3E, Intapp, and other SQL databases for issues such as inconsistencies or incompleteness, encouraging prompt resolutions. Data Quality Monitor comes with […]
9 Reasons Why Managed Services Make Sense
Most law firms need skilled resources to undertake part-time or intermittent activities within their business support functions. The default solution is to make these tasks part of an individual’s role, rather than to entrust them to an external expert on a managed service basis. But too often it’s a solution found lacking and here’s why: […]
Business Processes and the 3 C’s
Following on from the latest Briefing Tiger Team session, Christopher Young, Pinnacle’s Head of Risk & BD Practices, on the impact of Covid-19 lockdown on business processes. One of the most interesting takeaways for me from the finance Briefing Tiger Teams session came from Kate Bassett at Ashurst LLP, when she talked about the […]
Why change depends on the right ‘burning platform’
Tony Pullman, Pinnacle’s head of business transformation, asks what can we learn from this recent covid conflagration? As change professionals, we talk about the need to have a “burning platform” as the basis for any change initiative. This is because a burning platform will create the urgency you need to bring people along as you […]
Real Time Address Look Up
Taking a look at a ‘look-up’ tool During these unprecedented times with employees working from home the potential for incorrect or poor quality data entry has increased. To help companies mitigate against this possible data quality issue, Pinnacle have created a new real-time Address look up tool. Instead of having to key in all of […]
Data Quality Management
Everything you always wanted to know about Data Quality Management In this five-post Q&A series we’ll explore the concept of data quality management – what it is, why you need it and how to achieve it #1 What is ‘bad’ data? Law firms have business applications that contain huge amounts of master and transactional […]
Register now – Webinar 8th April 4.30pm GMT
Webinar: Masterfile Management in Enterprise, 3E and other systems 8th April 2020 4.30pm GMT / 9.30am PDT / 12.30pm EDT Pinnacle data quality experts Kevin Smith and Paul Knox will be hosting a free webinar on Masterfile Management, and explaining how firms can more easily and efficiently achieve the requisite high standards of address data. […]
How we improved a client’s support satisfaction rate by 140%
How we helped a UK top 50 law firm increase its support satisfaction rate from 40% to 96% Our client: A UK Top 50 law firm The project: We provided specialist staff under our managed services programme to back-fill a number of our […]
Keeping things as they should be with Monitor
Introducing Monitor In our latest webinar, in partnership with Thomson Reuters, we introduce Monitor, a new product in Pinnacle’s Data Quality Management Suite Firms have an assumed model – that 3E and Enterprise are supposed to be in balance; clients are supposed to be in the requisite downstream systems with the right names etc. Most […]
Introducing Monitor: Transforming data quality management
Legal technology consultancy Pinnacle has launched a new product and service designed to help firms secure a consistently high level of data quality and hygiene. Monitor is a tool which runs as an automated process that is deliberately system agnostic. It is used to check Elite 3E, Enterprise, InterAction, Intapp Open and other databases for […]