CRM Success Part 2: Encouraging adoption and user success In the second webinar in our CRM Success series, in partnership with Intapp, we’re focusing on encouraging adoption and user success. Pinnacle Head of Business Transformation & Chief Operations Officer Tony Pullman, and Intapp Principal Consultant Amy Fielek will be discussing how to define, encourage […]
Why change depends on the right ‘burning platform’
Tony Pullman, Pinnacle’s head of business transformation, asks what can we learn from this recent covid conflagration? As change professionals, we talk about the need to have a “burning platform” as the basis for any change initiative. This is because a burning platform will create the urgency you need to bring people along as you […]
CRM in law firms: Changing for Success
Starting a project or undertaking financial commitment to buy and implement some software without being clear about your end goal or what you expect to get by return on investment, feels like a crazy way to run a business or a sure fire way to failure. Does it happen? Yes. In this latest article, Robert […]
Your PMS – a platform for change!
You’ve done the hard work getting 3E up and live – what next? In this latest article in Forefront, Tony Pullman outlines how ‘going live’ should not be the end point but rather the starting point for a long term strategy to ensure that you extract full value from your finance/practice management systems. What’s more […]
Briefing Frontiers – Data and analytics 2019
Pinnacle’s change management and transformation practice lead, Tony Pullman, will be on the panel at Briefing Frontiers – Data and analytics 2019 event on the 29th January 2019. He and his fellow panellists will be debating the ‘future law firm as a data led venture’. Hot topics include ‘a question of identity or adaptability’, ‘supercharging lawyers through […]
The Change Management Challenge
The change management challenge – key lessons for ensuring project success Tony Pullman, the Team Lead for our new Change Management and Transformation practice group, is featured in the latest edition of Elite’s Forefront magazine. For anyone needing to ensure their 2019 projects don’t just deliver the required technology but also the desired business benefits, […]
Tony Pullman to head new Pinnacle team
Tony Pullman, Change Specialist, to head new Pinnacle team Pinnacle has announced the launch of a new Change Management and Transformation practice area to complement its existing consulting, systems delivery, support and development services. They have recruited the highly experienced Tony Pullman, former Global Head of Business Services Delivery at Hogan Lovells, to lead the […]