3E Managed Service is “Like Having an Extra Person, Who is an Expert in Everything” for Trowers & Hamlins

Challenge  Trowers & Hamlins chose Elite 3E as its finance system and worked with Pinnacle on the on-prem implementation throughout, from solution design and development to training. The firm uses the Elite service desk to resolve day-to-day system framework issues; but it also wanted to be more proactive and progressive around 3E development so that […]

9 Reasons Why Managed Services Make Sense

Most law firms need skilled resources to undertake part-time or intermittent activities within their business support functions.  The default solution is to make these tasks part of an individual’s role, rather than to entrust them to an external expert on a managed service basis. But too often it’s a solution found lacking and here’s why: […]

How our managed service is helping a global law firm maintain ‘Business As Usual’ across their core systems

Our client A global top 20 law firm The project Our client depends on several core systems to run their law firm. They wanted ongoing support to make sure these systems continually run smoothly, are up to date and fit for purpose. We created a bespoke, flexible, managed service contract to provide expert support whenever […]

How we improved a client’s support satisfaction rate by 140%

How we helped a UK top 50 law firm increase its support satisfaction rate from 40% to 96%   Our client:               A UK Top 50 law firm The project:             We provided specialist staff under our managed services programme to back-fill a number of our […]

Why you need Managed Services

Managed services use case #1 – Keeping the lights on Today, firms everywhere are looking at how they can create cost-efficiencies and at the same time help their teams stay focused on added-value work. We can help. Sign up to our managed services and we’ll take care of a whole host of housekeeping activities from […]